Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. 
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfilment of those purposes. 
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Delivery Policy

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Your Package Shipment

Packages for Ireland are generally dispatched within 2 days after receipt of payment and are shipped via Fastway Couriers or Pony Express with tracking and drop-off with signature. we will provide you with a link to track your package online.

European deliveries are usually dispatched within 5 to 7 working days after receipt of payment and are shipped via Ace Express with tracking and drop-off with signature. we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total value of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Packages are amply sized and your items are well-protected.

Returns Policy

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Products

Ladder and Tower Products T/A Valentine Ladders will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 28 days of the order ship date.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition with the packaging and tags intact for a full refund of purchase price (excluding delivery fee) within 28 days of the purchase date.

Please bear in mind items that are "not wanted" or ordered in customer error (ie. wrong size/colour) will be charged postage.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 01 4500150
By email: info@valentineladders.ie